The Good, The Bad, and The Ugly!

Well, the outcome of the Super Bowl certainly wasn't what I'd expected? I thought the Panthers were going to run all over the Broncos. Good thing I'm not a betting person. :)

I received an e-mail from Espro (the company who produces the stunning stainless steel French presses we offer) a couple days ago, announcing the introduction of a durable glass French press. As with the stainless steel models, the design is stunning with the advantage of them having a lower price point.

Two models will be available. One will be called the P5 and the other a P3. I'm not sure of the numerical significance. As soon as more information and photos become available, I will certainly share.

The scheduled shipping date is in three weeks and I've already told them I want some so keep your eyes peeled for those.

In other news this week, I learned yesterday my grant application to the St. Johns Mainstreet has been approved so we will soon be adding some additional exterior lighting to the building which I'm very excited about. It will go along the exterior wall facing Ivanhoe Street.

So, I'm going to get up on the proverbial Soapbox for just a minute and talk about The Good, The Bad, and The Ugly.

Most of you are familiar with Yelp. It's a great resource for obtaining information about businesses one is considering patronizing. St. Johns Coffee Roasters has been very fortunate to have garnered such great Yelp reviews. Until yesterday.

Yesterday we received a scathing review from someone that I feel was completely mean-spirited and wrong. It seems the author had an agenda and didn't have the courage to speak with any of us directly.

That said, I'm not suggesting we're perfect. We make mistakes but I'd like to believe, we do our best to learn from those mistakes and grow. Each of us are very passionate about coffee and the level of service we provide and take those responsibilites very seriously. 

So I just want to put it out there that if when you visit our shop, if your experience is anything less than stellar, please ask for myself or mention something to any staff member. We encourage your feedback, good or bad and I promise you, we will listen.

Taryn just left a few minutes ago to go to the Concordia New Seasons Market to conduct a demo of our line of coffees, sold by New Seasons. If you're in the area of NE 33rd and Killingsworth St., please stop by and say hi.

I think that's it for this week. Have a great weekend and keep the coffee flowing!

Many thanks,

Mount & Crew